| Can I export my eStatement information to other programs? |
| Can I get a paper copy of my statement? |
| Can I get both a paper statement and an eStatement? |
| Can I have my eStatement email notification sent to two email addresses? |
| Can I still view my statements if I accidentally delete the email notification that indicates they are ready? |
| Can joint members sign the enrollment form for eStatements? |
| How do I change my password if I think it has been compromised? |
| How do I sign up for eStatements? |
| How do I stop receiving eStatements? |
| How do I view my monthly eStatement? |
| How long will the statement remain online? |
| How much does Seven Seventeen's eStatement program cost? |
| Is my eStatement account information protected from others viewing it? |
| Should I rename my eStatement when I download it? |
| What kind of computer equipment and software program are needed to use eStatements? |
| What kind of password can I use? Is the password case sensitive? Can I use symbols, such as dashes, dollar signs, etc.? |
| When will my eStatement be available for online viewing? |
| Will I automatically get my credit card statements via eStatements if I enroll my account? |
| Will I get my eStatement every month? |
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| Can I export my eStatement information to other programs? |
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Seven Seventeen eStatements can be saved as an html file, or downloaded as a "printer-friendly" PDF. PDF versions of your eStatement can be opened in Adobe Acrobat Reader. Download your free copy here: http://www.adobe.com. |
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| Can I get a paper copy of my statement? |
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The credit union will store the past 18 months of your eStatements online. You may also request a paper copy of your statement at any time, for a small fee. Click here to see current Service Charge schedule. |
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| Can I get both a paper statement and an eStatement? |
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You may only receive one type of statement. |
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| Can I have my eStatement email notification sent to two email addresses? |
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We can send your eStatement notification to only one email address. If you have NetWorth24 Online Banking, your eStatements email address and your NetWorth24 email address must be the same. However, you can access your statements via any computer with Internet access. Simply go to Seven Seventeen's eStatements page and log into eStatements. |
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| Can I still view my statements if I accidentally delete the email notification that indicates they are ready? |
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Even if you delete the email notification, you can access your eStatements through Seven Seventeen's website. |
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| Can joint members sign the enrollment form for eStatements? |
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For privacy reasons, only the primary member can sign an account up for eStatements. |
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| How do I change my password if I think it has been compromised? |
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Once you log on to get your eStatements, click on the "Change Password" link and enter a new password. |
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| How do I sign up for eStatements? |
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Simply fill out our online enrollment form. After you submit your information, we will set up your account on our computer system and send you an email message to confirm your email address. For security reasons, you will receive a letter in the mail that confirms your request for eStatements and an email that contains your password. |
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| How do I stop receiving eStatements? |
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You can switch back to the paper version of your statements at any time. Contact a credit union representative at 330-372-8100, 330-726-0344, 330-677-0001, 330-492-1106 or 800-775-7741 and ask to change your statements back to paper. |
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| How do I view my monthly eStatement? |
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You can access your statement by clicking on the link in the email notification you will receive each month or by clicking on the Seven Seventeen website's eStatements page. Next, decide which monthly eStatement you would like to view and click on the word "View" next to that statement. |
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| How long will the statement remain online? |
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Each eStatement will remain online for 18 months. After you have been an eStatement member for 18 months, Seven Seventeen's eStatement program will always have the past 18 months of eStatements online for your viewing. |
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| How much does Seven Seventeen's eStatement program cost? |
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eStatements is a FREE service. |
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| Is my eStatement account information protected from others viewing it? |
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Your information is protected with the latest security features and requires a password, which only you will know, to access the information. Seven Seventeen's eStatement program uses 128-bit encryption security to ensure that your private information stays private. |
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| Should I rename my eStatement when I download it? |
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Yes. Each monthly eStatement will automatically try to save the file with the same name. If you do not rename the file, you will save a new month over a previously saved month. When choosing a name, you may want to put the date in the title, such as "012010statement" or "Jan2010. |
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| What kind of computer equipment and software program are needed to use eStatements? |
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You don't need a special computer configuration or software package to access your eStatements; all you need is a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption. |
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| What kind of password can I use? Is the password case sensitive? Can I use symbols, such as dashes, dollar signs, etc.? |
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Your password must be eight characters long. It is case sensitive. You may use all characters on your keyboard, if you wish. For security reasons, we recommend that you use a mixture of letters, numbers and other characters in your password. |
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| When will my eStatement be available for online viewing? |
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Your eStatement will be available approximately the first week of the month. |
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| Will I automatically get my credit card statements via eStatements if I enroll my account? |
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No, though you may choose to receive your Visa statement as an eStatement; however, you must be enrolled in regular account eStatements if you wish to receive VISA eStatements. |
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| Will I get my eStatement every month? |
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If you currently get a statement in the mail every month, then your eStatement will be available online every month. Members who receive a mailed statement every quarter (January, April, July and October) will receive their eStatement online every quarter. |
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